COVID-19 protocols are delaying shipments, returns and arrival of new products

  • Some shipping carriers are still impacted by high shipment volumes
  • Returns may take several days longer to process due to strict safety protocols to protect our team
  • Some pre-orders have been delayed due to impacts to our supply chain. For more information please read our pre-order update page.

We appreciate your patience so that we can ensure everyone's safety!


While the number of confirmed COVID-19 cases in Washoe County, Nevada, and in the Netherlands is comparably low, we are continually monitoring the situation, adhering to CDC/WHO guidelines, and have taken several practical steps to protect the American Duchess family and serve the common good as we continue to service your orders.

We're shipping orders as normal, but with slight delivery delays for some customers

  • Our website will remain online and continue to accept orders as normal
  • Our standard delivery service is still making next day deliveries to Belgium, Germany, Luxembourg, and Netherlands.
  • Our standard delivery service is still making deliveries to other European countries in the usual window of 2-4 business days.
  • Email and telephone support will remain open and as responsive as ever!

We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.

Good health and godspeed!

Lauren, Chris, Chloe, Christina, Jeanette, Jenny, Rachel, and Matt.

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